Operations Associate

About the Role

FEE seeks a detail-oriented, highly motivated Operations Associate to support and execute key internal processes that keep our organization running smoothly. This role focuses on execution excellence: maintaining established systems, ensuring operational consistency, and supporting cross-team coordination.

This role serves as the operational backbone for internal people systems and organizational workflows, ensuring consistent execution, accuracy, and follow-through across core administrative processes.

The ideal candidate is thoughtful and proactive, someone who understands how small details connect to big-picture outcomes and takes pride in getting things right. By keeping existing operations running effectively, this person will help create capacity for new initiatives and continued organizational growth.

The Operations Associate will report to the Strategy and Operations Manager. This is an entry-level, virtual position.

Key Responsibilities

The responsibilities below represent core operational areas this role will support, requiring consistent follow-through, attention to detail, and a proactive approach to maintaining and improving processes.

External Communications and Engagement

• Maintain and monitor external platforms (e.g., LinkedIn, Indeed, Glassdoor, Handshake), including responding in a timely and professional manner.
• Coordinate and execute operational promotions related to recruitment and culture, including job postings, internship openings, and team member spotlights.
• Ensure all external-facing communication is accurate, up to date, and aligned with organizational standards.

Onboarding and Offboarding Support

• Coordinate and execute onboarding and offboarding processes for staff and interns, ensuring a smooth and consistent experience.
• Schedule and facilitate key onboarding touchpoints, including support for hiring managers and welcome meetings with new hires.
• Track and monitor onboarding and offboarding progress to ensure all steps are completed accurately and on time.

Culture and Staff Engagement

• Support planning and execution of internal culture-building activities and low-lift social events.
• Coordinate initiatives such as birthday and anniversary recognitions, holiday gifts, and occasional staff appreciation efforts.
• Assist in organizing internal, educational events such as Lunch & Learns and Advisory Board talks.

Systems and Records Management

• Maintain and update internal systems, records, and databases (e.g., org chart, staff directory, testimonials, intern data, etc.) with a high level of accuracy and organization; identify inconsistencies or gaps and escalate as needed.
• Ensure all internal documents, templates, and SOPs remain current, consistent, and aligned with organizational standards.

Event and Administrative Support

• Provide logistical and administrative support for internal events, including staff retreats, director meetings, and board meetings as needed.
• Assist with coordination, scheduling, and preparation to ensure events run smoothly.

Key Qualifications and Skills

• Degree in Business Administration, Operations Management, Human Resources, Economics, or a related field.
• Exceptional organizational skills with keen attention to detail and the ability to efficiently prioritize tasks.
• Excellent written and verbal communication skills for effective collaboration at all levels.
• Proficiency in Google Workspace (Docs, Sheets, etc.) and willingness to learn new software and tools. Prior experience with Monday.com, Notion, or Salesforce is a plus.
• Independent and team-oriented, demonstrating a proactive and positive approach to work; takes initiative to understand processes, contribute ideas, and improve systems while collaborating effectively with others.
• Strong problem-solving abilities with a creative and resourceful mindset.
• Experience coordinating events, meetings, or administrative processes is a plus.